Returns & Cancellations
Thank you for shopping with TPI Europe Ltd, we pride ourselves on providing quality instruments; however we understand Returns & Cancellations are necessary from time to time & our aim is to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.
If you have any questions please call our customer service team on 01293 530196.
1st November 2020: New Office Announcement!
We are proud to announce that, due to increased growth over the past few years, we have moved to our newly furnished office, servicing and warehouse space located at the following address:-
TPI Europe
Unit 6
Rutherford Way Industrial Estate
Rutherford Way
Manor Royal
Crawley
RH10 9LN
All service returns and correspondences including accounts should be directed to the NEW address from the 23rd November 2020.
14 Day Money Back Guarantee
Under our 14 Day Money Back Guarantee you can cancel your order and/or return unwanted goods for a FULL refund. Items should be returned to the following address in an unused, saleable condition, with their original packaging and with all component parts:-
Attn: Goods In, TPI Europe Ltd, Longley House, International Drive, Southgate, Crawley, West Sussex. RH10 6AQ
You should include your invoice and a completed Cancellation/ Returns Form. Refunds will be issued upon receipt of returned goods and inspection by TPI Europe Ltd.
To return an item or cancel an order you can either:
Call our customer service team on 01293 530196 or
Use the Cancellation/ Returns Form below.
Cancellation/Returns Form (PDF)
We also offer a carrier pick up service, however, depending on the circumstances, this may incur a charge. For more information call our customer service team on 01293 530196.
Faulty Goods
If you purchased the item less than 14 days ago you can return it under our 14 Day Money Back Guarantee. Please make sure that you return all component parts and any promotional items received. You should include your invoice and a completed Cancellation/Returns Form.
Cancellation/Return Form (PDF)
If you purchased the item more than 14 days ago our aim is to get the problem put right as quickly as possible. Depending on the circumstances, we may offer a repair or where this is not possible we may replace the item with the same or an equivalent model. Please refer to our Faults or Repair section on our website for further details at https://www.tpieurope.com/faults-repairs/